Decoding Difficult Webinar
Chartered Association of Building Engineers is a unifying voice within the construction sector.
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In this engaging and interactive presentation, author and executive coach Nick Robinson drew on his new book, The 9 Types of Difficult People. He explores practical strategies to quickly improve workplace relationships and team dynamics by understanding and managing difficult people and their behaviours.
You will discover why people become difficult at work and what to tackle first, face up to the cost of difficult behaviours: to the organisation, its customers and its people, learn how to turn things around, positively and with empathy and build great working relationships and team dynamics.
