Chartered Association of Building Engineers obliges its members to operate to the high professional standards demonstrated at the time of their admission by requiring them to abide by a rigorous Code of Professional Conduct.
If you have concerns about the conduct of one of our members, CABE operates a complaint handling procedure in accordance with our Disciplinary Procedures.
What to do if you have concerns
All CABE members should have a complaints handling procedure in place to help address and resolve difficulties and as such you may wish to make the member aware of your concerns in the first instance, so that they have the opportunity to remedy the issues.
If you wish for CABE to consider your complaint you will need to formally submit your complaint in accordance with the CABE complaints process.
Making a Complaint
In order for CABE to consider your complaint you will need to submit details in writing using our online form. We will review the information provided and contact you to discuss whether the complaint should be subject to formal investigation by CABE.
In some circumstances the person or business you want to complain about may be regulated by other bodies, or be subject to judicial oversight, for example where they are regulated as Approved Inspectors or acting as an Expert Witness on behalf of the Courts. In these circumstances CABE's policy is that you should refer your complaint to these higher authorities to investigate your complaints in the first instance.
It is also CABE’s policy to suspend investigation where the matters which have given rise to the complaint are subject to litigation or arbitration. You should tell us immediately if this is the case or if you are planning to take legal action.
What CABE will do about your complaint
Once we have established that a complaint is valid and within our authority to investigate, CABE will act in accordance with our Disciplinary Procedures updated in August 2019. If any of the issues raised as part of your complaint are outside our powers to investigate we will explain this to you on a case-by-case basis.
As a professional membership organisation our primary interests are to:
- ensure that our members are acting competently and conducting themselves in a professional manner;
- establish if members have breached the CABE Code of Professional Conduct;
- decide whether it is necessary to impose sanctions in order to protect the public interest.
Where an investigation proceeds to be determined at a hearing by CABE's independent Disciplinary Panel and a determination is made that the CABE member has committed an act of misconduct, sanction(s) will be imposed in accordance with our Sanctions Guidance.
In circumstances where a complaint that has been received by CABE on or after 1 August 2019 has resulted in sanction(s) being imposed on a CABE member, details concerning the same will be published (in line with our
Publication Policy) in one issue of Building Engineer and on our Disciplinary Hearing Outcomes page.
You can find out more by downloading our booklet CABE Complaints & Disciplinary Procedures – A Guide which explains how we deal with complaints in more detail.
If you have any further questions please fill out our Contact Us form.